Livraison GRATUITE en Italie

Expédition

Pour nous chez StileBagno votre satisfaction en tant que client est très importante et c'est pour cette raison que nous voulons vous offrir autant de services que possible, y compris LIVRAISON TOUJOURS GRATUITE sur tout le territoire italien, quel que soit le nombre de produits. Les commandes sont généralement traitées en 24H après réception du paiement. Les produits sont envoyés par courrier express UPS, SDA, BRT, TNT ou par des courriers spécialisés tels que FERCAM, GEFCO, DB SCHENKER, DILOG TOSCANA selon le produit commandé.

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Douches, mitigeurs, évacuations et accessoires : 2- 4 fonctionnement jours par courrier express BRT ou SDA ;
Parois de douche, receveurs de douche, sanitaires, colonnes de douche, sèche-serviettes, baignoires : 5-7 jours ouvrables, sauf circonstances imprévues, par courrier spécialisé ou express avec avis téléphonique ;
Receveurs de douche en marbre minéral : 14-15 jours ouvrables, sauf circonstances imprévues, par courrier spécialisé DACHSER avec avis téléphonique ;

Remarque : Veuillez noter que pour les îles les délais de livraison augmentent de 1 à 3 jours ouvrables.

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Si vous avez besoin d'ajouter un service particulier à votre envoi, comme la livraison à l'étage, l'avis téléphonique obligatoire ou la livraison sur rendez-vous, contactez le Service client, nous serons heureux de vérifier comment et s'il est possible d'appliquer le service demandé pour le domaine d'intérêt.

Nous vous rappelons qu'en cas de livraison sur rendez-vous avec tentative de livraison infructueuse, les frais de stockage de la marchandise vous seront facturés. Ces frais varient en fonction de la durée de stockage et du transporteur. Dans ce cas, nous émettrons une facture pour le montant accumulé pour le stock lui-même car nous devrons alors payer le coursier.

La responsabilité de l'envoi, quel que soit le type d'envoi ou de livraison demandé, incombe à SmartOne S.r.l.s. jusqu'au moment précédant la livraison proprement dite. Pendant la phase de livraison et par la suite, la responsabilité incombe au client acheteur ou à celui qui récupère les marchandises en son nom. Si la marchandise est retirée par une personne autre que l'acheteur, il appartient au client d'informer cette personne des modalités à suivre lors de la livraison. Celui qui récupère la marchandise assume la responsabilité de vérifier la marchandise et l'emballage selon les instructions données ci-dessous.

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Nous indiquons ci-dessous la procédure à suivre lors de la livraison de la marchandise par le coursier.
IMPORTANT : lors de la livraison, nous vous conseillons de vérifier :

le nombre de colis livrés doit correspondre au nombre de colis indiqué sur le DDT (document de transport) ;</ li>
que l'emballage est intact, ni endommagé ni mouillé ;
que la marchandise est intacte, ouvrez le colis avec le coursier et vérifié ;

Dans le cas où le colis est altéré, bosselé, mouillé ou si les marchandises à l'intérieur sont cassées, signalez immédiatement le problème de cette manière : Inscrivez la mention : \"CONTRÔLE MARCHANDISE + justification\" sur le bordereau, que le coursier vous fera signer, et sur le document de transport. Apposez ensuite votre signature. La description du type de dommage est essentielle.

Comment signer correctement le DDT soumis à l'inspection des marchandises :

Réserve de contrôle des marchandises, palette déconnectée ;
Réserve de contrôle des marchandises, colis perforé ou cabossé ;
Réserve de contrôle des marchandises, colis humide ; li>
Réserve de contrôle des marchandises, bruit de verre brisé à l'intérieur ;
Réserve de contrôle des marchandises, emballage ouvert ;
Réserve de contrôle des marchandises, produit à l'intérieur cassé ;

Refuser la livraison si :

Le colis est visiblement endommagé ; < li>Il y a des bruits particuliers lors de la manutention ;
Le coursier refuse de vous laisser apposer la réserve de contrôle comme indiqué ci-dessus ;

Rejeter la marchandise en précisant la raison sur le transport document et contactez immédiatement notre Service client.

Si vous n'écrivez rien sur le bon de livraison (ou POD numérique) vous déclarez que les marchandises étaient intactes à la livraison. Une fois que le coursier a laissé le colis, il n'est plus responsable de la marchandise, donc si vous constatez des dommages lors de son ouverture (même quelques minutes plus tard), nous ne pouvons pas mettre en œuvre une procédure de remplacement sous garantie.
Nous vous conseillons donc à accepter toujours les marchandises soumises à contrôle et motivation en apposant votre signature.

La communication de tout dommage doit être envoyée au plus tard dans les 24H suivant la réception de la marchandise. Dans le cas où le produit présenterait des dommages de transport et que la réserve de contrôle n'aurait pas été apposée avec justification, nous ne pourrons pas activer la procédure d'assurance en réparation des dommages. Pour signaler toute anomalie ou casse lors de la livraison, vous pouvez contacter notre Service client par e-mail (info@stilebagno.com) ou par téléphone ou WhatsApp au : +39 389 8588799